Return & Refund Policy

If you are not fully satisfied with an item purchased from the leadingbackpacks.com online store, you may return the product in unused condition with all original packaging and tags still attached for a refund of the original purchase price. Products must be returned in the same condition they were received and include all paperwork, parts, and accessories with the shipment.

To initiate a return, you must obtain a return authorization number through the leadingbackpacks.com return portal. Visit the returns section on leadingbackpacks.com and enter your order number along with the email address used to place the order. You will be asked to answer a few simple questions about your item to determine your eligibility for a return authorization. Once approved, you will receive instructions on how to prepare your return and will be provided return shipping details.

Customers are responsible for return shipping costs and insurance on all returns, unless the product received was incorrect or defective. It is recommended that items are securely packaged in the original shipping carton and that you retain proof of shipment until your refund has been processed.

After the returned item is received and inspected at the return facility, your original payment method will be credited for the returned merchandise (excluding any outbound shipping charges). The time it takes for the refund to appear on your payment statement may vary depending on your card issuer.

Items returned without an approved return authorization number, returned after the allowable return period, or not in a returnable condition may not be accepted for refund or exchange. In such cases, you may be responsible for return shipping costs or the product may be disposed of if return shipping charges are not paid.

Products purchased on leadingbackpacks.com must be returned to leadingbackpacks.com only. Warranty replacements are handled through a separate warranty claim process on the main website.

If your order included any promotional gifts, those items must also be returned with the original merchandise. If promotional items are not returned, their value may be deducted from your refund.